Delete account & data
Overview
You can delete your UmbraLux account at any time. We then permanently remove your account and all data associated with it from our servers. This cannot be undone.
Option 1: Delete directly in the app
The quickest way to delete your account is directly in the UmbraLux app:
1In the app, open the menu (☰) and tap your profile picture or initials at the top to open your profile.
2Tap the gear icon (Settings) at the top right.
3Scroll all the way down and select “Delete Account”.
4Confirm the deletion. Your account and your data are deleted immediately, and you are then signed out.
If the app asks you to sign in again first, sign in briefly and start the deletion once more.
Option 2: Deletion by email
If you no longer have access to the app, you can also request the deletion of your account by email.
Send an email to:
sternenschmied96@gmail.com
Subject: Account deletion request
Include the email address or phone number you use to sign in to the app.
What happens to my data?
When your account is deleted, the following data is irrevocably removed:
- Profile: name, email address or phone number, profile picture and your birth data.
- Analyses & reports: your profile analyses, purchased reports and your Meisterbuch with all PDFs and audiobook files.
- Verus: all chats and messages, Verus’ memory and read-aloud replies.
- Purchases: your purchase history with us and with our subscription service provider RevenueCat.
- Support: your support requests.
Good to know:
- Purchases and unlocks belong to your account and are removed with it: purchased reports, your Meisterbuch in the app with its PDF and audiobook, report credits and Premium time. We can no longer print and ship a Meisterbuch that we have not yet sent to print.
- Subscriptions continue through the Apple App Store or Google Play and are not cancelled by deleting your account. Cancel them first in your store’s subscription settings. The billing records of your purchases are kept by Apple or Google; we have no access to your payment details.
- Meisterbuch orders: our checkout on principium.one with Stripe (if you bought through our website; earlier purchases: CopeCart) and our printer epubli keep their own order and shipping data, for example because of statutory retention obligations. Deleting your UmbraLux account does not change this.
- Partner profiles you create in the app are stored only on your device, not on our servers. In app versions up to 2.0.3, they stay on the device after the deletion until you uninstall the app; newer versions delete them together with your account.
- Feature suggestions you submitted or supported remain without your name and user ID, as do the topic statistics, which can then no longer be linked to anyone.
- Messages to us through the website’s contact form are deleted 12 months after receipt, WhatsApp chats at the latest 12 months after your last message.
- Deleted files may remain in a backup for up to 7 days for technical reasons and are then permanently removed automatically. Server logs that may contain your user ID are deleted after 30 days, and crash, error and usage data at Google and Sentry when the retention period set there expires.